By Ariel Fernandez
The Bureau of Customs (BOC) launched “8484,” a special text hotline number in line with the agency’s anti-corruption campaign.
The BOC said the text hotline will allow the public to directly report any BOC official or employee of their irregular transactions as well as Brokers/Importers/Fixers and other entities involved in smuggling, bribery, illegal drugs and other illegal activities.
By sending a text message to 8484 with the complete details of who, what, when, where, why and how (5Ws and 1H), citizens who transact with the BOC can send all suspected corruption-related incidents to the bureau and be assured that their reports are handled with utmost confidentiality and processed immediately.
This special reporting hotline system was established for the public in order to voice their complaints without fear of retaliation and most importantly, to help the bureau get rid of corrupt practices from among its ranks.
The 8484 hotline, in cooperation with a third-party provider, is initially available for Globe-TM users 24/7.
Earlier, Customs Commissioner Rey Leonardo B. Guerrero directed all District Collectors to check on their subordinates and make sure that they do their jobs properly.
“Set a good example for them to follow – do not commit graft and corruption,” the Customs chief added.