By Jel Santos
A round-the-clock hotline will be launched by the Philippine Charity and Sweepstakes Office (PCSO) next week to get the feedback of people on how their cases were handled by PCSO employees, an agency official said Tuesday.
Royina Garma, the new PCSO general manager, said the ‘Iparating kay GM’ 24/7 hotline will hear all the complaints and suggestions of the public. She aims to be more accessible to the public by listening to their grievances and suggestion, saying she wants to do such to improve the services of the agency.
“‘Iparating kay GM’ is a 24/7 hotline of the PCSO which will maybe launching next week. This is to get direct feedback from our clients if they are satisfied or not,” she said during her first press conference at PCSO headquarters in Mandaluyong City.
The new general manager said employees who would be commended by their clients will be rewarded, while those who will render unsatisfying service to people asking for help will be “corrected.”
Garma also revealed that she will assign numbers to people at the front desks of PCSO to easily identify the particular person who assisted the individual clients.
“I will make sure that our front liners will have an ID number as big as their face so that our clients will be able to identify them by numbers, and not by names. That will be our system,” she said.
During PCSO’s flag ceremony last Monday, the new general manager said Pres. Duterte’s marching order to her is to do what is right and correct for the PCSO.
“I just want to inform you that I received the marching order of the president to me is to simply to do what is right, what is correct for PCSO,” she said.
Garma retired early from the police force after Pres. Duterte appointed her to become the new general manager of the controversial agency. She was the former police chief of Cebu City
She will be replacing Alexander Balutan, who according to Malacañang, resigned out of delicadeza because of serious allegations of corruption.
PCSO was recently chided by the Commission on Audit (COA) because of the more than P2 billion questionable transactions of the agency.