By Chito Chavez
Quezon City Vice-Mayor Joy Belmonte has vowed to improve the delivery of public service with the customer service training that will be given to city hall personnel.
In promoting a more customer-friendly atmosphere, Belmonte said the training of city hall personnel will make inept public service and negligent employees a thing of the past.
In the past, city hall clients have complained of negligent staff that made city transactions more difficult than it should be. This resulted in the presence of fixers.
“We appreciate the services of all our staff, but of course we always aim for continuous improvement. Good and fast service in a warm and friendly environment will be good not just for residents but also for all city hall rank and file,’’ she added.
Belmonte also disclosed plans to innovate the services offered at Quezon City Hall through the use of technology wherein the process of acquiring documents will be automated and will be accessible through smartphones.