By Alexandria Dennise San Juan
The transportation sector is now preparing to provide more convenient travel for thousands of commuters expected to flock on various transport terminals for Holy Week.
The Department of Transportation (DOTr) and its attached agencies launched this week the “Oplan Biyaheng Ayos: Semana Santa 2019” to provide safe, comfortable, and convenient trips of passengers travelling to provinces during the Lenten Season.
“There is nothing more important to DOTr but the safety and well-being of our passengers. So we are asking all our attached agencies to make sure the safe and convenient trip of our people will be able to come to their destination in the province or visit this week’s Semana Santa,” Transportation Secretary Arthur Tugade said in Filipino.
The program, which will run from April 8 to 25, is set to provide assistance for the thousands of passengers on various airports, seaports, and terminals nationwide travelling to provinces and other holiday destinations.
Under the program, the DOTr’s attached agencies were tasked to be on a “heightened alert status” which will include the preparation of operations and communications plans for proper coordination.
The transportation chief emphasized that the program’s main objective is to ensure the safety and security of travellers against “human capital exploiters” in major transport hubs in the country.
Meanwhile, Tugade assured passengers of round-the-clock operations of action centers and its “Malasakit Help Desks” to ensure immediate response to accidents, or security threats.
According to Tugade, the 24/7 services of the Department’s help desks include emergency medical assistance, food, free landline and cellphone calls for stranded passengers when needed, and assistance in booking taxi or transport network vehicle service (TNVS).
Passengers can also refer questions or transportation related complaints to the help desk, as well as report of suspicious individuals, luggage or activities in the transport hub.
Ahead the anticipated Holy Week exodus, Tugade has sought public understanding for the expected security restrictions in major transport terminals and asked travellers to comply with security regulations to make trips safe and comfortable this Holy Week.